Monday, May 30, 2011

It's only been 30 years

I started my eCommerce career with a 300 baud modem, a Radio Shack computer, and CompuServe in 1981. Sold my first major virtual project in 1988. Moved to "The World" in 1990 as I recall; they were the first public dial-up ISP and still have a lot to offer. Learned to program object-oriented apps for Mac OSX in 1991, of course is was called NeXTstep back then, before Apple made nice with Steve Jobs and bought NeXT. Built my first commercial web site in December 1994. Built an eCommerce site for the hospitality industry and helped book millions of dollars in revenue circa 2000...

So it is very frustrating when eCommerce site blames me when their payment system fails to function properly. Yes, most often it is operator error. But when I assure you that the problem is on "your end" of the process, could you at least consider the possibility?

It should not take fours days to resolve a problem on your end. Not in today's economic environment.

Not if you expect to stay in business.

Jeff 'SKI' Kinsey
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