Vinnie talks Customer Service
Some months ago (who knows, maybe even a year or so ago) I discovered Vinnie's unique talents... it is a blog worth skimming. Not a daily habit, but when I have a few minutes. Like today.
I wrote about Starbucks and Kinkos in Purple Curve Effect. Then FedEx bought Kinkos. Not good. It should still be possible to tell whether the employee helping you was pre-merger, and which company they hailed from... too bad.
At least Starbucks still understands that it is the front line employee that delivers the most important product: Customer Service.
That is a truism that few companies understand.
Jeff 'SKI' Kinsey, Jonah
www.ThroughputPress.com
P.S. Had a great customer service experience? Share it with the rest of us!
P.P.S. I love the story Les Brown tells about a lady starting a business, who mentioned that she was interested in providing customer service that would AMAZE her clients.
tag: Vinnie Mirchandani
(c)Copyright 2007, Jeff 'SKI' Kinsey.
All rights reserved.