Saturday, April 07, 2007

Vinnie Mirchandani

Vinnie talks Customer Service

Some months ago (who knows, maybe even a year or so ago) I discovered Vinnie's unique talents... it is a blog worth skimming. Not a daily habit, but when I have a few minutes. Like today.

I wrote about Starbucks and Kinkos in Purple Curve Effect. Then FedEx bought Kinkos. Not good. It should still be possible to tell whether the employee helping you was pre-merger, and which company they hailed from... too bad.

At least Starbucks still understands that it is the front line employee that delivers the most important product: Customer Service.

That is a truism that few companies understand.

Jeff 'SKI' Kinsey, Jonah

P.S. Had a great customer service experience? Share it with the rest of us!

P.P.S. I love the story Les Brown tells about a lady starting a business, who mentioned that she was interested in providing customer service that would AMAZE her clients.

(c)Copyright 2007, Jeff 'SKI' Kinsey.
All rights reserved.
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